Now Hiring - Commercial Insurance Customer Service/Account Manager in Erie, PA

• Service/Manage a designated book of business including: analyze the needs of clients, evaluate and answer questions regarding coverages, billing, etc., advise clients on how to successfully leverage the product/service based on their unique needs as well as obtain information and documentation from new and existing clients.
• Provide technical support to producers to assist clients and reach the agency’s strategic business goals.
• Maintain relationships with multiple companies/underwriters to obtain quotes, endorsements, etc.
• Produce binders, certificates, policies, endorsements, ID cards and other related items.
• Prepare renewal and new business proposals in conjunction with producer.
• Assist clients in submitting first reports of claims and follow up on claim status, keeping the client informed.

• Receive walk in payments, verifies acceptability and processes payments.
• Process and follow up on cancellations.
• Verify accuracy of direct billed accounts when needed.
• Review audits for accuracy.
• Renew policies according to agency standards/procedures.
• Process incoming email and mail requests, responding promptly and appropriately.
• Other duties, as assigned.

QUALIFICATIONS:

Education:

• High School diploma and advanced education preferred, or equivalent combination of education and relevant experience.

Experience:

• Minimum of 2 years commercial or personal property & casualty insurance experience.

KNOWLEDGE, SKILLS & ABILITIES

• Performs duties independently with little or no supervision. Decisions are made within general agency constraints and insurance laws, and may require independent decision-making.
• Ability to communicate verbally and in writing to explain complex issues. Also, to receive and interpret complex information.
• Thorough knowledge of insurance products and usage including insurance markets and reference to markets.
• Thorough technical knowledge of commercial and property insurance, including an understanding of various insurance forms and risk alternatives. Knowledge of insurance rating and underwriting procedures.
• Must maintain professional demeanor while being committed and self-motivated.

Required Skills

• MS Office including proficiency with Word, Excel, Outlook and PowerPoint
• Ability to learn other software programs as needed
• People skills with a passion for delighting customers with above and beyond service
• Professional verbal and written communication skills
• Independent decision making and analytical thinking
• Excellent time-management and prioritization skills with high level of accuracy and attention to detail
• Task-oriented follow up

Qualifications:

• Hold a current P&C Insurance license with focus on Commercial Accounts
• Minimum of 2 years proven experience in P&C insurance sales and service
• Thorough knowledge of commercial insurance products and markets
• Thorough technical knowledge of various insurance forms and risk alternatives
• Knowledge of insurance rating and underwriting procedures

About Loesel-Schaaf:

Loesel-Schaaf Insurance Agency, Inc. is an Independent, Multi-Line Insurance Agency, dedicated to listening to our clients' needs, utilizing leading edge strategies, and adapting our portfolio of products and services to meet changing market demands while continuing to bring value and deliver on our promises.

Job Type: Full-time; M-F 8:30 am – 5:00 pm (1 hr lunch)

OTHER RELEVANT REMARKS:

This position description describes the general nature and level of work performed. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this position. This position description is not intended as and does not create a contract of employment between the Agency and any individual employee. The Agency reserves the right to change this position description at any time within its sole discretion.

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